Frequently Asked Questions
About the product
What are the structural components made of?
The posts and hoops are made of galvanized steel. They are dipped into hot liquid zinc, galvanizing the entire surface. Our production team in Yandina then rolls, bends, and adjusts the components to the precise angles needed.
Do I need a shadecloth or plastic cover?
The choice between shadecloth and plastic depends on your specific requirements and challenges. We’ve written a blog detailing the benefits and uses of both options. Read it here.
How long does a greenhouse or shadehouse last?
The longevity of our structures can vary. We offer warranties and have older structures that have been standing for many years. For specific details, please contact us.
About the process
Where are the greenhouses and shadehouses made?
Our galvanized steel frames are cut, drilled, bent, and rolled at our warehouse in Yandina. For the covers, we partner with the excellent team at Darling Downs Tarpaulins in Toowoomba.
What can I expect from a kit?
Each kit comes with detailed instructions on how to prepare the ground, the necessary tools, and a step-by-step guide for assembling the structure yourself.
Do you calculate a set fee for freight, or how does that work?
No, we don’t have a standard freight fee due to the varying sizes of our structures and the challenges of shipping to remote or difficult locations. Freight costs are calculated on a case-by-case basis. For more information about freight for your project, please contact us.
Can I pick up the kit for my structure to save on freight?
Yes, for Weldmesh Shadehouses or our Classic Tunnelhouses, you can pick up the structure from our warehouse in Yandina to save on freight costs. Other structures are too large to fit in a standard car or trailer. If you have a truck that you think might be suitable, let us know and we can discuss if it’s a possibility.
About Billing & Invoices
What payment methods do you accept?
Your invoice includes details on how to make your payment. While bank transfers are preferred, we also accept credit/debit cards over the phone.
When is payment due for my invoice?
Payment terms vary by project and are discussed during the quoting process. The specific terms for your invoice will be listed on the invoice itself.
How can I get a copy of a past invoice?
To request a copy of a past invoice, contact our billing department at [email protected] or call 07 5454 8899. We will be happy to assist you.
Who should I contact if I have questions about my invoice?
For any questions or concerns about your invoice, please reach out to our billing department at [email protected] or call 07 5454 8899. Our team is here to help.
Payment terms vary depending on the project and agreement. We go over the terms for your process during the quoting process. You’ll find the payment terms for a specific invoice on your invoice.
How can I get a copy of a past invoice?
You can request a copy of a past invoice by contacting our billing department at [email protected] or calling 07 5454 8899. We will be happy to provide you with the necessary documentation.
Who should I contact if I have questions about my invoice?
If you have any questions or concerns about your invoice, please contact our billing department at [email protected] or call 07 5454 8899. Our team is here to assist you with any inquiries.
